STEP-BY-STEP TREATMENT GUIDE

 

PRE TREATMENT

  1. Tie your hair back and keep it out of your face
  2. Double cleanse your skin to ensure all makeup and products are fully removed. Removing every bit of oil, dirt, and residue is essential to prevent irritation or unwanted reactions during your treatment.
  3. Make sure your hands and the area you’re using are clean. If you touch anything besides your skin or the device, like a bottle or brush, it could cross contaminate. Stick to just touching your face and the tool during the treatment.

MICRO-INFUSION GUIDE

Micro-Infusion Guide

10 Minutes Total, Every 1-2 Weeks

Step 1: Preparing the EGF Rejuvenation Serum

Our serums are sealed with aluminum to ensure they stay sterile until you’re ready to use them. Follow these steps to open the vial:

1. Hold the vial firmly: Keep a steady grip on the body of the vial with one hand. Look for the arrow on the cap and flip it open from where the arrow points.

2. Break the seal: Once the seal is broken, carefully bend the silver part back until it almost snaps off.

3. Peel off the rest: Remove the remaining silver seal from the top of the vial and dispose of it.

4. Remove the rubber stopper: Take off the rubber stopper to access the serum.

If the cap came off without the metal you can use scissors to cut the sides and pull it off (watch your hands!)

Now you’re ready to fill your Micro-Infusion device!

Step 2: Loading the EGF Rejuvenation Serum into the Micro-Infusion Device

1. Fill the Device: Pour the serum from the vial into the Micro-Infusion chamber. Screw on the needle head. Don't screw on the head too tightly! You want to keep the needle head slightly loose where there is some airflow (but not enough for serum to leak), this will ensure that the serum flows properly.

2. Flip It Upside Down: Turn the device upside down and let it sit for 2 minutes. This allows the serum to flow into the needle chamber for smooth application.

Step 3: Priming the Needles

1. Gently press to prime: Keep the device upside down and lightly press the center pin of the needle head onto a clean, hard surface (like the side of the cap). This is like ‘pumping’ the device.

2. Look for bubbles: You should see tiny bubbles forming in the vial, which shows that the serum is beginning to flow. Keep pressing until the serum reaches the needle tips.

Step 4: Applying the Serum to Your Skin

1. Tap, don’t press: Gently tap the device onto your skin. Don’t press too hard—light taps are all you need for the serum to be infused properly.

2. Cover your face evenly: Use a 50% overlap technique to ensure every area of your face gets treated twice for best results. 50% overlap means you tap one spot on your face/neck, then on the next tap you will tap 50% of the previous spot and 50% of the new spot.

Step 5: What to Do With Leftover Serum

If you have any serum left in the vial after your microneedling treatment:

• Use it up: Unscrew the top and apply any remaining serum to your face and neck with clean hands. This way, none of your precious serum goes to waste!

HOW TO GET BEST RESULTS 

HOW TO GET BEST RESULTS

10 Minutes Total, Every Week.

You have purchased the Dermalya Beauty entry-level kit, which includes infusion systems (with microneedles) and serums.

Let us clarify how this kit is designed to be used for the best results:

1. Microneedling Treatment: Use one serum with each microneedling treatment. During the needling session, the serum is applied and absorbed as the needles create microchannels in your skin, allowing for deeper penetration.

2. After-Treatment Serums: Following the microneedling session, your skin has significantly increased absorption capabilities. This heightened absorption lasts for about 24-48 hours, though it is most intense within the first 12-24 hours. This is why the kit includes additional serums to use on these days—because the skin will absorb more of the active ingredients than it typically would.

• First Microneedle Treatment: Use the first serum during your microneedling session. Use the 50% overlap method on your face and neck. Any leftover serum rub in your face and neck with clean hands.

• 12 Hours Later: After about 12 hours, apply a full serum on your face with your hands.

• Another 12 Hours Later: Another full serum application with your clean hands around the 24-hour mark after your initial treatment.

3. Repeat After One Week: You can perform another microneedling session a week later with the second infusion system, following the same pattern.

By using the serums on days with heightened absorption, you get the most benefit from each serum, making the most of your kit.

For ongoing treatments, you may choose to order extra needles if you plan to continue the microneedling sessions while you still have leftover serums.

POST-TREATMENT GUIDELINES

DON’T WASH YOUR FACE RIGHT AWAY

• Don’t wash your face for the rest of the day after treatment.

SKIP MAKEUP

• Avoid using makeup for 24 hours. If you need to wear makeup, choose one that’s safe for sensitive skin.

STAY OUT OF THE SUN

• Try to avoid direct sunlight for 24-48 hours after your treatment.

• Use sunscreen if you go outside, and make sure it’s a gentle, non-irritating type.

AVOID SOME SKINCARE PRODUCTS

• Don’t use any skincare products with strong ingredients like acids, retinol (Vitamin A), Vitamin C, or scrubs for at least 2-3 days. They can make your skin more sensitive.

NO EXFOLIATING

• Don’t use any scrubs or exfoliating products for 2-3 days. They can be too rough on your skin after the treatment.

POST TREATMENT TIPS

CLEAN AND MOISTURIZE

• The day after treatment, gently wash your face with a mild cleanser and apply a hydrating moisturizer to keep your skin soft.

AVOID MAKEUP

• Try to skip makeup for at least 24 hours. If you really need to use it, choose something made for sensitive or post-treatment skin.

AVOID HARSH PRODUCTS

• Your skin absorbs more easily after micro-infusion, so avoid using products with acids or strong ingredients. Stick to gentle skincare for a few days.

REDUCE REDNESS

• It’s normal to have some redness or irritation right after treatment. This should go away soon. Keep your skin moisturized to calm it down and prevent tightness.

AVOID SWEATING

• No heavy workouts or sweating for 24 hours. Sweat and gym environments can cause irritation and increase the risk of infection.

AVOID POOLS

• Skip swimming, saunas, or steam rooms for 24 hours to avoid irritation from chlorine and other chemicals.

DON’T TOUCH

• Try not to touch your face, especially if your hands aren’t clean. This helps keep your skin free from bacteria.

GET READY!

• Expect to see results in just 2-3 days. Your skin is on its way to looking even better!

CARE & MAINTENANCE GUIDE

HOW TO CLEAN THE DEVICE:

1. Remove the Needle Head:

• Twist off the needle head with the cap still attached and safely throw it away.

2. Rinse the Chamber:

• Wash the serum chamber gently with water and a mild cleanser.

3. Let it Air Dry:

• Place the device on a clean surface and let it dry completely before storing.

4. Ready a New Needle Head:

• When you’re ready for your next treatment, attach a new needle head. Make sure your hands are clean, and don’t remove the cap until you’re ready to use it.

HOW TO STORE THE DEVICE:

1. Keep it in the Box:

• Store your device in its box between uses to protect it.

2. Choose a Safe Place:

• Keep the device in a dry, safe spot away from heat, humidity, and germs. Avoid storing it in the bathroom.

3. Keep it Out of Reach:

• Store it where children can’t reach to avoid accidents.

IMPORTANT SAFETY & USAGE GUIDELINES

USAGE RECOMMENDATIONS

This guide outlines essential information for the safe and effective use of the Dermalya Micro-Infusion Device. Users are responsible for thoroughly reviewing all content in this guide before using the Dermalya Micro-Infusion System. Always follow the guidelines provided to ensure a positive treatment experience.

It is up to the user or buyer to be fully informed about any local regulations and restrictions regarding micro-infusion treatments. Be sure to read this guide carefully and completely.

Store this guide in a place where it’s easy to reference whenever needed.

PRECAUTIONS

The Dermalya Micro-Infusion System is designed for personal use only and is NOT suitable for administering treatments in a professional or commercial environment. Keep the device and its components away from children, as small parts may present a choking risk.

If you experience any discomfort or adverse effects, discontinue use immediately and consult your healthcare provider. Only use skincare products that are fresh and uncontaminated after treatment. A patch test is strongly recommended prior to starting a full treatment session.

HEALTH PRECAUTIONSCAUTIONS: NEEDLE HEAD USE

Consult a Professional: If you’re unsure whether the Dermalya Micro-Infusion System is right for you, seek advice from a healthcare professional or dermatologist before starting treatment.

Pigmentation Caution: Use extra care if you have a history of post-inflammatory hyperpigmentation (PIH), which may cause darkening of the skin. Those with PIH are more prone to pigmentation changes following micro-infusion treatments.

Clean Skin First: Make sure your skin is thoroughly cleansed and free from any makeup, oils, or impurities before beginning your micro-infusion session.

Product Compatibility: Avoid applying products to your skin during or after treatment that are not specified for use with the Dermalya Micro-Infusion System. Stick to recommended serums and skincare items only.

Protect Treated Skin: Safeguard newly treated skin from harsh environments, including sun exposure, UV rays, and any physical contact that could cause irritation.

Targeted Use Only: Only use the Dermalya Micro-Infusion device on the facial areas specified in this guide. Avoid using it on sensitive zones or areas with active skin conditions.

Treatment Frequency: Limit micro-infusion sessions to a maximum of two times per week to prevent skin sensitivity or over-treatment.

Needle Head Hygiene: Always ensure that needle heads do not touch dirty surfaces or come into contact with unclean objects, as this can introduce bacteria and cause skin issues.

Proper Disposal: Dispose of used needle heads responsibly after each session. Do not reuse or attempt to sterilize them for future use.

CAUTIONS: NEEDLE HEAD USE

Needle Head Safety: The Dermalya Micro-Infusion System utilizes specialized needle heads that, if improperly handled, may pose a risk of injury. Using contaminated or damaged needle heads can lead to serious health risks, including infection or transmission of diseases.

Check for Damage: Exercise caution when managing needle heads, as any damage to the needles can cause injury. If a needle head appears bent, broken, or incomplete, stop use immediately and replace it with a new one to avoid potential harm.

Built-in Safety Mechanism: The Dermalya Micro-Infusion System is designed with a built-in safety mechanism that prevents needles from penetrating deeper than 0.25 mm, ensuring a safe and controlled application.

Do Not Reuse: Never attempt to reuse a needle head. Reusing needle cartridges can compromise safety and reduce the effectiveness of the treatment.

Proper Attachment & Removal: Only attach or detach the needle head when the protective cover is securely in place. Ignoring this precaution can result in accidental injury.

Avoid Direct Contact: Avoid direct contact with the needles at all times. Touching the needle tips can introduce contaminants or cause injury.

Use Only Approved Parts: Only use DERMALYA-certified needle heads with the Micro-Infusion System. Using unapproved needles may damage the device or result in improper treatment.

Proper Disposal: Dispose of used or contaminated needle heads immediately after each use. Proper disposal in household waste is recommended to prevent accidental injury.

DISCLAIMER

Dermalya Beauty and its affiliates are not liable for the outcomes of treatments, as results may vary from person to person. The Dermalya Micro-Infusion System is not designed to diagnose or treat medical conditions and should be used according to the instructions provided.

For a safe and successful experience, please take time to read and understand the disclaimers and instructions prior to using the Dermalya Micro-Infusion System.

PRODUCT CARE & CLEANING

When will I see results, and how long will results last?

You should notice the first results pretty quickly—often within a day or two. Expect your skin to look brighter, smoother, and more refreshed right away.

The more you use it, the better the results will be. Typically, results can last around 3-4 months, depending on how many treatments you do. It’s perfect for giving your skin a boost before a big event!

To make the results last even longer, keep up with your regular skincare routine to keep your skin healthy, hydrated, and glowing.

How often can I have the treatment?

We recommend using the micro-infusion treatment every 1-2 weeks to see the best results!

Why does my kit have less needles than serums?

If you purchased a Dermalya Beauty entry-level kit, it includes infusion systems (with microneedles) and serums.

Let us clarify how this kit is designed to be used for the best results:

1. Microneedling Treatment:Use one serum with each microneedling treatment. During the needling session, the serum is applied and absorbed as the needles create microchannels in your skin, allowing for deeper penetration.

2. After-Treatment Serums:Following the microneedling session, your skin has significantly increased absorption capabilities. This heightened absorption lasts for about 24-48 hours, though it is most intense within the first 12-24 hours. This is why the kit includes additional serums to use on these days—because the skin will absorb more of the active ingredients than it typically would.

• First Microneedle Treatment:Use the first serum during your microneedling session. Use the 50% overlap method on your face and neck. Any leftover serum rub in your face and neck with clean hands.

• 12 Hours Later:After about 12 hours, apply a full serum on your face with your clean hands.

• Another 12 Hours Later:Another full serum application with your clean hands around the 24-hour mark after your initial treatment.

3. Repeat After One Week:You can perform another microneedling session a week later with the second infusion system, following the same pattern.

By using the serums on days with heightened absorption, you get the most benefit from each serum, making the most of your kit.

For ongoing treatments, you may choose to order extra needles if you plan to continue the microneedling sessions while you still have leftover serums

When is the best time to do a Micro-Infusion?

We recommend doing the treatment at night before bed. Try to avoid the sun and skip makeup for 24 hours afterward to let your skin recover fully.

What are the benefits of Micro-Infusion?

The tiny needles and stamping action of the micro-infusion device kickstart your skin’s natural healing process, helping to boost collagen and elastin. This makes your skin look firmer and helps soften fine lines.

The fine needles create tiny channels that allow the serum to go deeper into your skin, so the ingredients work more effectively.

A few more benefits:

• More even skin tone and texture
• A fresh, glowing complexion
• Softer fine lines
• Firmer, rejuvenated skin

How do I use the Micro-Infusion System?

Here’s how to get your Dermalya Micro-Infusion System ready for the perfect treatment:

1. Load the EGF Rejuvenation Serum:

Place the serum into the vial and tightly screw on the needle head. Put the cap back on to avoid spills.

2. Flip It:

Turn the vial upside down and let it sit for 2 minutes. This allows the serum to fill the needle chamber properly.

3. Get It Flowing:

With the vial still upside down, gently press the center of the needle head on a clean, flat surface (like the cap). Pump it a few times until you see tiny bubbles in the vial and the serum reaches the needle tips.

4. Start Tapping:

Tap the device lightly on your skin—no need to press hard! The serum should come out smoothly.

5. Don’t Waste a Drop:

If there’s any serum left in the vial after your session, unscrew the top and apply the remaining serum to your skin with clean fingers.

There is a lot of serum left over, can I save it for another treatment?

One vial is meant for a single treatment session. When using it, make sure to overlap each stamp by about 50%, so every area of your skin gets the serum.

Try to keep the serum at the tip of the needles while stamping to ensure it flows correctly. You might need to adjust the angle of your face slightly as you go.

Feel free to do 2-3 passes over your face, or focus more on specific areas that need extra attention, like fine lines around your mouth or eyes.

Once you’re done, take any leftover serum from the vial and pat it onto your face and neck. Leave it on overnight to let your skin soak up all the goodness!

How do I open the serum vial?

Our serums are sealed with aluminum to keep them sterile until you’re ready to use them.

1. Hold the body of the vial firmly with one hand. Find the arrow on the cap and flip open from where the arrow points.

2. After breaking the seal, bend the silver seal back slowly until it almost snaps off.

3. Peel away the rest of the silver seal from the top of the vial and throw it away.

4. Remove the rubber stopper and pour the serum into your Micro-Infusion device.

If the cap came off without the metal you can use scissors to cut the sides and pull it off (watch your hands!)

What does 50% overlay mean?

50% overlay means that each time you stamp, you overlap the previous stamp by half. This way, every part of your face gets stamped at least twice for even coverage.

Why isn’t the serum coming out of the device when I’m stamping?

Make sure the serum is at the end of the device where the needles are. Try tilting your head back or angling the device slightly upward to help the serum flow through the needles.

Another trick is to loosen the needle head slightly so that there will be some airflow (but not enough for serum to spill) so that the serum can flow freely.

Can I Micro-Infuse around the eyes?

Yes, you can! Just be very gentle and use light pressure when stamping around the eye area. Only do 1 pass, and watch your skin closely since everyone’s skin can react differently

Can I treat my neck?

Yes! Using the Micro-Infusion on your neck can help reduce fine lines and rejuvenate the skin. It’s great for tackling neck creases, horizontal lines, and signs of aging, making the skin look smoother, firmer, and more youthful.

ORDER ISSUES

I received the wrong item

We are very sorry to hear that this happened to you with your order. We want to fix it immediately, so please send us pictures of the incorrect item, the packaging in which it was delivered and the invoice included in the package to
info@dermalyabeauty.com.

One of our friendly customer service advisors will contact you to sort it out immediately.

My item arrived damaged or defective

We are very sorry to hear that this happened to your item. All products are thoroughly checked before they are shipped, so we are sorry to hear that your item was missed.

Please send us your order number and a picture of the damaged item to info@dermalyabeauty.com and we will fix it immediately.

My item has been damaged after use

We are sorry to hear that your item was damaged after use. We pride ourselves on the quality of our items and sincerely believe that they should last a lifetime and not just one use or one wash.

Please attach a picture of the damaged item in an email to info@dermalyabeauty.com and one of our customer service advisors will contact you with a solution.

One item is missing from my package

This is of great concern, as all packages are meticulously checked before being shipped, but we weigh our packages before shipping, so we can easily resolve this issue.

Please send your order number to info@dermalyabeauty.com and confirm if the package has been tampered with. Our team will investigate what happened and fix the problem.

Can I cancel or modify my order after I have placed it?

We know that our customers want their items as soon as possible, so as soon as the order is placed, our team makes every effort to get it shipped as soon as possible. Unfortunately, this means that we can't always change order details once the order has been confirmed (so double check before you click confirm).

If you need to change any details or cancel the order, please send us the order number and what exactly you need to change/cancel to one of our social media channels or to info@dermalyabeauty.com and we will do our best to sort it out.

Why was my order cancelled?

We are sorry to hear that your order has been cancelled. If you have received a cancellation email from us, this is because the item was out of stock when we arrived to collect your order or, our payment provider has refused to accept your payment method.

You will receive a cancellation email with more details about this and you will receive your refund in your account within 72 hours/7 working days (this timeframe is dictated by your bank and unfortunately we are unable to expedite this).

PAYMENTS & DISCOUNTS

I have been incorrectly charged

Our system can only accept the amount that you have confirmed at checkout, so please ensure that you have paid in the correct currency.

If your invoice/confirmation email shows a different amount to the total you confirmed at checkout, it is likely to be a typographical error and your bank statement will confirm that the correct amount has been withdrawn. We apologize for the inconvenience.

Do you have discounts?

We periodically run promotions, contests and discounts through our email subscription and social media pages, so be sure to subscribe and keep an eye on these platforms.

You can subscribe to our email subscription on the website.

What payment methods do you accept?

We accept Visa, Maestro, MasterCard, Discover, JCB, Shopipay and PayPal as payment methods.

What is your online security policy?

The online security of our customers is extremely important to us and we strive to keep our customers safe when shopping on our website.

As part of this, we occasionally perform security checks on some orders and, if we are unable to validate your order, we may contact you by email to request further details about your payment. Please be assured that this does not affect your credit rating.

In the unlikely event that your card has been used fraudulently, please contact your payment service provider immediately and inform us at: info@dermalyabeauty.com.

SHIPPING & DELIVERY

Where is my order?

Once you have completed your order, you will receive a confirmation email with your order details. Our team will work very quickly to pick and pack the order and ship it to you.

Once shipped, you will receive an email with a tracking link. Tracking will be updated as the package arrives at its destination, so please be patient.

Can I change my delivery address after placing the order?

We know that our customers want their items as soon as possible, so as soon as the order is placed, our team makes sure to ship it as soon as possible.

Unfortunately, this means that we can't always change order details once the order has been confirmed (so double check before you click confirm!).

If you need to change the details or cancel the order, please send us the order number and exactly what you need to change/cancel to one of our social media channels or to info@dermalyabeauty.com and we will try our best to make it happen.

How can I track my order?

Once your order has been shipped, you will receive an email with a link to the courier's website. Here you will be able to track your order while it is in transit. Please note that tracking information may take up to 24 hours to update.

Why is my order delayed?

We work hard to ensure that orders are shipped promptly, so it is a real disappointment to learn that your order has not been received on time.

Please note that, as we state online, all delivery times are estimates, we cannot guarantee that your order will be delivered on the estimated delivery date shown at checkout if you select any other delivery method.

If a delivery has been attempted and not received, please email: info@dermalyabeauty.com and we will investigate this delay directly with the courier service.

What time can I expect delivery?

Our couriers do their best to deliver your packages according to your lifestyle. You will usually receive your order before 8:00 p.m. on the scheduled day of delivery.

RETURNS

What is your return policy?

Returned items must be received within 90 days from the date of receipt for ALL orders. Please make every effort to package items carefully.

Returned items must be received in their original condition, i.e. unworn, undamaged, free of makeup, pet hair, deodorant and perfume and with all original tags attached.

My refund is incorrect

We are very sorry to hear about this and want to get it sorted out as soon as possible, so please send us an image of your return receipt to: info@dermalyabeauty.com along with the names of the items you have returned and we will sort it out.

How long does it take to process my refund?

Refunds are processed within 5-10 business days of receipt of the items in our warehouse.

Weekends are not included in business days and we only start this countdown when the items are in our warehouse, not when they are shipped back, so please keep this in mind.

Can I receive the refund on another card?

Unfortunately, we can only refund products using the original payment method you provided when you made your payment. If you have lost or cancelled your card, this will not affect your refund, as your bank will be able to transfer the payment to your new account. You can check this with your payment service provider.

Have you received my return?

You will receive an email as soon as we receive your return and again once your refund has been processed.

RETURNS: Track your return via your return confirmation email.

TECHNICAL ISSUES

I cannot place an order

We're sorry to hear that you're having trouble placing an order with us, as we do our best to make our customers' experience as easy as possible.

If you are having difficulty placing an order with us, we recommend that you first clear your device's history and cache and try again.

If the problem persists, we suggest you use an alternative device or payment method.

If you receive an error message saying "gateway rejected: fraud", this is because our payment providers are rejecting your payment method.

In this case, we recommend that you check that your billing address is 100% correct or try to pay with PayPal.

I forgot my password or I can't log in

Don't worry, we can fix it for you! Send us an email to: info@dermalyabeauty.com from the email address you created your account with and we'll send you a link to reset your password or change it ourselves (you can later access your account and change it again yourself).

How can I unsubscribe from your emails?

We're sad to hear you want to give up the fun! Remember, we send exclusive access to our latest collections and discount codes through this email subscription. If you really want to unsubscribe from our emails, you can do so by clicking "unsubscribe" at the bottom of any email we have sent you.

How do I delete my account with you?

If you wish to deactivate your account with us, you may do so by contacting our customer service at: info@dermalyabeauty.com.

Send us the email address and billing address of your account and we will be able to remove it and send you a confirmation to your email address.